Excellent Customer Service

There are countless retail businesses and industries these days who cater to the various needs of their customers. A few have withstood the economic uncertainties throughout the decades and have remained unfazed by all these. 

Jollibee for instance, acquired many of its competitions and has continued to expand locally and internationally.  I remembered treading  the closest branch at Araneta Center (back when I can still walk and when delivery wasn't as popular) for my all-time favorite Jolly Hotdog. The consistency of the taste remains to this day. Throughout the years, they have added many more food choices to their menu. Even the foreigners adore some of their bestsellers as I watch the vlogs they have posted online.

I love the the SM malls too. They pioneered in making their establishments accessible and wheelchair friendly to persons with disabilities (PWDs). They provide ample parking spaces designated for the physically challenged as well as the seniors. One will feel valued when entering their store although their prices are much higher compared to the other establishments I've been to.


As a consumer, I am compelled to those business organizations who prioritize my needs. They give high regard to an outstanding customer service and skill that will make you want to visit again. However, with the constant price increase of a haircut for example from my favorite salon, Bangs, I hesitate. Php800 is pricey, right?! Yet, I go out happy and content. On the contrary, I regret going to a place with a lower service fee due to incompetence or the lack of know-how and wished I went to the former. Have you had a similar experience?

As an adult, I continue to be in awe at how festive the holidays can be at the SM malls. The stellar decorations are truly breathtaking. May we all remember the true meaning of Christmas and not be overpowered by materialism and commercialism. This season, may you find true joy in Christ - our rock, strength and fortress. Enjoy the merry season!